Browse Tag by Products

Best practice: Developing products and services with a wiki

Pinakothek der Moderne
More orientation in the product management with wikis. Image: Pinakothek der Moderne, München 2004, by: Reinhard Jahn (CC BY-SA 3.0) via Wikimedia Commons.

A wiki is the central tool for sharing information about changing products and services centrally, efficiently and systematically. Are there best practises? We have compiled the most important questions.

When companies develop their services and products, there are many questions that need to be answered quickly and communicated to the relevant departments and teams:

  • What is included in the product?
  • How is the product calculated?
  • How does the product differ from competing products?
  • Is there a need to observe certain procedures and requirements at the time of delivery?
  • Where is there additional information about quality features or about similar products in the product range?
  • What are the experiences with this product and how should it be further developed?

Sales, development, project management and support depend on up-to-date information in order to carry out their tasks efficiently and efficiently. Continue Reading

A new model for BlueSpice

BlueSpice Website

We set ourselves a couple of goals for 2015 and 2016 at our strategy meeting at the start of January. The most important ones relate to the MediaWiki distribution BlueSpice. We are making this successful product truly open source, offering new prospects for customers and partners.

100% subscription, one product, no more modules.

We have been developing the BlueSpice service model further and further over the last five years. In the future, BlueSpice will be made available in an integrated distribution. This means that the additional modules that require payment will be collected together in a single edition. Customers will thus be able to use all the modules from the outset. And, above all, you will gain tremendously from new developments as all our latest innovations will be contained in this distribution. This means that those new developments will always be available for subscribing customers whenever they want. This will save you the trouble of having to purchase them separately. Furthermore, as there will no longer be costs for each module, getting started with a professional solution will be significantly better value.

In parallel, there will still be the popular distribution BlueSpice free, which is downloaded 20,000 times a year, and used in over 130 countries and more than 20 languages. The free distribution contains the same scope of services as before, and remains the ideal first step in collaborative knowledge management.

Supporting growth and propagation

Why are we doing this? Firstly, because now we can. The major Linux distributions Red Hat and Suse have always been the examples we have followed: The best open source models for customers and developers are made in the Linux environment. However, moving away from project business and without outside capital, we are only now able to take this step.
Another reason is that we want to build the best open source wiki with new partners. This is only possible with extensive openness, technically and economically. The module system has been good for us and our customers. However, it is now blocking us from developing MediaWiki further into the most popular Wiki software for businesses. A module system will become too complex and opaque for customers and developers as we grow further. Also, we do not want to lose our way in administration, but rather to concentrate on development, integration and quality assurance.

Radically open source

For this reason too, we are radically opening the development to external developers. They can, from this year, contribute to all BlueSpice extensions, including those which had been previously unavailable. In this way, we open up the project for other developers, accelerate the programming and improve quality assurance.
Last but not least, BlueSpice should become more compatible with SemanticMediaWiki (SMW) so that customers and partners need no longer decide whether to choose SMW or BlueSpice. Using both is already a possibility. But, by the end of the year both worlds should interlock better.

It will be a busy and interesting year. The new version will already be ready for examination and ordering at Cebit. We have already set out the stages which will follow this. We will be moving towards an ecosystem, which is a familiar concept from other open source projects.

We look forward to all your support and cooperation.