Browse Tag by knowledge management

Collecting and distributing an organisation’s knowledge: Knowledge management and QM at ASIS GmbH – a use case

A part of the exchange station for abrasive materials from ASIS GmbH
A part of the exchange station for abrasive materials from ASIS GmbH

ASIS GmbH from Landshut works in the area of automation technology. This medium-sized company is focused on surface engineering for the car industry. ASIS develops and produces, amongst other things, painting and grinding finishing systems. They currently have about 120 employees.
I spoke with Jana Timinger, Technical Editor at ASIS GmbH, about how knowledge and quality management have changed as the firm has grown.

Ms Timinger, ASIS has experienced many changes in the last few years. What challenges have these changes brought with them?

We have grown from 70 employees to 120 in just a few years. As well as this, we have two locations, and many members of staff who work a great deal out and about, or at customers’ premises. This means that we always have to consider the question: How we can organise teamwork over these distances properly, for example for projects in which planners from several locations collaborate. Put most generally: How can we keep all members of staff informed of important information on a regular basis, and how can documents be centrally accessible and findable? Our previous data storage structure was not ideal for meeting these challenges.

What made you want to find a system to meet these challenges? And what were your requirements for such a system?

The first thing that set us off was quality management. For this, we had documents in a type of intranet. This was not particularly convenient, and we were not happy with it because things were often filed twice and our members of staff could not access the documents easily. In addition, our technical departments wanted to be able to keep their knowledge centrally so that it was available for everyone in that department, but also for everyone across the company. Word documents disappear too easily and too quickly somewhere on the server – they are not really able to be found again.

Now, our quality management is completely documented in the wiki and we have set up subportals for our individual departments, in which the technical departments can place and stress relevant information and news. Continue Reading

Company wiki HAVIpedia – HAVI Logistics on their way to Enterprise 2.0

This progress report is based on an interview with Miriam Schönberg who is responsible for knowledge management at HAVI Logistics, playing the decisive role in HAVIpedia’s development. HAVI Logistics is a company providing third party logistics for the food services industries, supplying various types of companies including restaurant chains, such as McDonald’s, Nordsee and Vapiano. The company currently has 5,510 employees and 55 distribution centres in Europe.

How did the wiki develop from a departmental wiki to a company wiki?

HAVI Logistics started a departmental wiki for the IT department back in 2004. Six years later, they introduced what was then the first Hallo Welt! GmbH wiki. It was called “hallowiki”. It extended MediaWiki, which was already in place, and made the departmental wiki available to more than 200 users in our IT area in different countries.
The current main page of HAVIpedia

The current main page of HAVIpedia
The current main page of HAVIpedia

 

It soon became clear that the information in the wiki was not only interesting and helpful for IT, but also for those departments which work with the IT department. Therefore we opened up HAVIpedia in 2011 for all our colleagues in the business. In theory, since this date, every employee who has access to the firm’s network has been able to get onto the wiki, find information, and contribute too.

There are no read-only rights, as everyone should and may take part. HAVIpedia is also connected to the Active Directory which means that our colleagues log in with their normal accounts and are also registered in the wiki on the move. Continue Reading