“Finally, more time for business thanks to the Web 2.0 – The Saalfeld district savings bank cracks open its knowledge silos and finds a new way to deal with rules” by Christian Sauer (summary of the progress report by Nathalie Köpff).
It is well-known that many things in Germany are over-regulated. Instead of supporting creativity and entrepreneurial thinking and action, too much regulation blocks the big picture and leads to redundancy, or in extreme cases to contradiction. The introduction of the Web 2.0 breaks open knowledge silos, helps colleagues share newly-acquired knowledge, in a central place accessible by all, for example in the intranet. Members of staff should have an information platform available which motivates their active cooperation, adding discernible value.
Online organisation handbook and open documentation
The Saalfeld-Rudolstadt district savings bank wiki meets both requirements. One part of the wiki satisfies the statutory and supervisory editorial requirements. This area fixes the procedural rules for business operations. Amongst other things, there is an open area in which the staff can freely document their knowledge. A blog provides support for the system, giving a non-binding form of transmitting information.
The backing of the management was indispensable to guarantee a wide enough basis for support and initiative. Furthermore, users were needed who really see the need, and last but not least a suitable provider. To get the project of the ground, one has to concentrate on the users, as they will be working with the system later on. For this reason, members of staff from the most diverse divisions of the company were integrated into the planning process right from the start. Taking the requirements of the users into account early on, avoids acceptance problems later on and developments missing the users’ requirements. In the case of the district savings bank, the first job was to determine the central activities clearly and specify a name for the platform: S-Pedia. Continue Reading