Since the beginning of 2015 we welcome service specialist marillabax as a partner at Hallo Welt!
With marillabax we develop a wiki that is not only functionally, but also matches perfectly to the content-related needs of service and support employees. The result of this partnership is called „b-know“, and it is introduced on CeBIT 2015.
Ms. Bax explains:
When companies talk about service and support, they often mean their telephone or e-mail hotline or when the service technician is solving problems right away.
This is why service is still considered as a necessary but unpopular cost center. Successful companies are demonstrating how service can be more than a cost driver – namely a customer oriented department which supports competitive differentiation and adds value to the company.
To achieve this, a lot of companies buy elaborative consulting processes or expensive training initiatives.
b-know is an internal, wiki-based knowledge platform for all service and support processes and the necessary expertise knowledge. With the help of b-know, companies can reorganize their service and position themselves as customer oriented. All concerned parties have quick access to the expert knowledge, handbooks or FAQ’s they need – this is knowledge management at its best.
b-know is available for three industries: IT companies, IT organisations and mechanical engineering. For those industries you will get predefined templates and best practices as a basis, which you can adapt according your needs. New processes can be easily implemented. With the help of b-know companies can profile their service organization much more efficiently, structured and with a higher quality. As a result they save costs and gain additional sales in service and support.
b-know is based on the wiki platform BlueSpice developed by Hallo Welt! and enriched with special service handbooks and contents from marillabax.
More information on the BlueSpice website.