In short interviews with our employees we illuminate aspects and questions of our daily work with BlueSpice and our customers. Today’s topic: rights management. An interview with Florian Bäckmann, responsible for technical support at Hallo Welt! GmbH.
For ten years now, TenneT TSO has been relying on a BlueSpice MediaWiki from Hallo Welt! GmbH. From a reference book for the network operator’s construction and operating guidelines, the wiki since then has developed into a company-wide encyclopedia with currently around 11,000 articles.
In short interviews with our employees we illuminate aspects and questions of our daily work with BlueSpice and our customers. In this article, we will focus on the topic of customizing. An interview with Sabine Gürtler, Team Lead Service & Support at Hallo Welt! GmbH.
In short interviews with our employees we illuminate aspects and questions of our daily work with BlueSpice and our customers. This article deals with the topic of data migration. An Interview with Robert Vogel, Team Lead Product and Software Development at Hallo Welt! GmbH. Continue Reading
Landau Media GmbH & Co KG have been using a BlueSpice MediaWiki from Hallo Welt! GmbH for over ten years. It provides the specialists in media monitoring not only an important tool for documenting processes, but also a comprehensive reference work.
When asked what significant advantages the BlueSpice MediaWiki has contributed, Anke Przybilla proclaims its “incalculable time-saving”. Przybilla is a qualified librarian and wiki coordinator for Landau Media GmbH & Co KG. The company has been providing a comprehensive service in media monitoring for more than twenty years. Their team of about 280 professionals takes care of about 10,000 customers, mainly media agencies and the companies’ press departments. “We make sure that the right newspapers are on board,” explains Przybilla.
It is crucial for organizations that the documentation in their wiki is stored in a comprehensible and revision-proof manner. BlueSpice MediaWiki now supports you in the balancing act between traceability and data protection. Against the background of the General Data Protection Regulation (GDPR), we have revised our enterprise wiki software with regard to the protection of personal data.
The GDPR defines a number of basic rights that are also relevant for BlueSpice MediaWiki users:
- Information: Users have the right to know what data about them is stored in the system.
- Data portability: Users must be able to extract the data stored on a platform and transfer it to another system.
- Correction, erasure or blocking: Users may request or arrange for their data to be corrected. They may also request the deletion or blocking of access to their data.
- Forgetting: It must be possible to cancel the linking / assignment of data to individual users.
- Consent: Users must be able to give their differentiated consent to the storage and use of their data.
The Munich software company Ryte has been using a BlueSpice 3 wiki from Hallo Welt! GmbH for its reference work on digital marketing. The resources maintained in this way are regularly cited in academic theses and make up a large part of the sessions logged on the Ryte website.
“At the start, our developers simply built and maintained a wiki just for us. We had nothing like we have now,” explains Pauline Mitifiot. She is a marketing expert at Ryte GmbH in Munich, a SaaS (Software as a Service) company founded in 2012. Now, Ryte’s wiki has become an important treasury, a leading online resource of its type. In February 2018, the encyclopaedia was transferred to a BlueSpice MediaWiki wiki from Hallo Welt! GmbH. The reason: “the wiki had started to consume too much of our developers’ time and energy. And we needed them to concentrate fully on our product,” said Mitifiot.
Task breakdown, functionality, examples and training material: seven German states embrace a BlueSpice MediaWiki from Hallo Welt! GmbH, which makes it easy for members of staff to use a shared editing and information system on land consolidation and explains all the topics that arise.
It is a mammoth project that was undertaken about seven years ago by the German states Brandenburg, Hesse, Mecklenburg-Vorpommern, Lower Saxony, North Rhine-Westphalia, Rhineland-Palatinate and Saxony-Anhalt: the implementation of a joint editing and information system for all issues relating to land consolidation (Flurbereinigung), working with a uniform data set and the technical standards connected with it.
Over half a year ago, “Wiener Wohnen”, Europe’s largest public-housing management service, transferred their company manual and their complete process and document management system onto a wiki platform. Here is a progress report.
“Introducing the wiki was a bit like doing a clear out,” says engineer Dietmar Milkovits. He is the head of the quality management department at “Wiener Wohnen“, a company full of tradition which can trace its roots back to the 1920s. As an agency of the municipal authorities of Vienna, “Wiener Wohnen” manages, renovates and operates about 220,000 council flats in 1,800 residential areas, making it the largest public-housing management service in Europe. During their work, about 750 employees are faced with a multitude of regulations: the Word document in which they used to be collected together was a good 600 pages long. Manipulating this data was thus very laborious, as was searching for regulations and using the connected documents required.
“More than just hype”
“The greatest challenge for the future was to make this mass of information understandable and transparent for our staff, and we wanted to make use of a well-known and proven tool,” said Milkovits. For this reason, in 2017, the company management decided to transfer this company manual and all the document and process management systems into a BlueSpice 3 wiki from Hallo Welt! GmbH, known as MAAS (this is short for the German word MitarbeiterInnenanleitungssystem meaning “Staff Instruction Manual”). Even the in-house intranet was replaced in the process, as though in passing, and since May 2018 “if I need anything, I look in MAAS.”
“A wiki is more than just hype. It is something stable, lending itself to extensions and being customised for future challenges,” says Milkovits, whose department looks after MAAS and operates the platform. He names the fundamental plus-points as the search function, the simple structure with many cross-linking possibilities, the function to print documents as PDFs, a pleasant layout and a rights system which is easy to adapt.
After the release of the long-awaited BlueSpice version 3.0 at the end of 2018, we are pleased to announce significant improvements of our enterprise wiki software with our first patch release.
In this article we give you a quick overview of the new features you can expect: